SORT · Second Opinion Repair Technician · "Let's SORT it out together"
Fix it yourself with a pro guiding you — no truck roll, no diagnostic fee, no guesswork. Ask a question, get a diagnosis, do the repair with someone who's done it a hundred times.
An informed customer is a proactive customer. We trust you to make educated diagnoses — so we teach, not gatekeep. You get the reality of having a personal technician: available, convenient, and on your side.
Every answer, labeled
Any tool can produce a confident-sounding repair answer in seconds — including the wrong ones. SORT labels every fix so you know exactly what you're standing on.
Confirmed by working technicians and/or OEM documentation. Order the part; do the repair.
A plausible fix from the field, not yet confirmed. Treat with care — verify before you buy.
Unconfirmed or externally sourced. Do not order parts against it.
AI-assisted, technician-verified, worker-owned. We don't just answer — we label what's actually been proven.
Most repairs don't need a visit — they need the right diagnosis and someone to walk you through it.
Send the brand, model, photos, and symptoms. We build a profile and attach the drawings and manuals.
Live chat or video with a technician who fixes these machines for a living. Confirm the fault — and confirm the right part before it ships.
Self-fix with guided coaching, or get the part staged and the right tech dispatched. Right the first time.
Register anything: fitness gear, home appliances, HVAC, water heaters, e-bikes, lawn & garden — each machine gets its own profile. Resource library · bill of materials · parts sourcing & verification · warranty tracking · recall alerts · maintenance reminders — all attached to that machine.
treadmills · bikes · ellipticals · rowers
fridge · dishwasher · oven · microwave · laundry
HVAC · water heaters · disposals · e-bikes
One machine is always free. Put your whole house on file and it all lives under one Owner's Circle.
🎉 Everything's free while we're in beta — put your whole house on file. Every machine, no charge.
One machine is always free. A membership unlocks your whole home — every machine gets its own profile and bill of materials.
During the beta, registering your whole household is free — no limit, no payment. Every machine still gets its own profile and bill of materials.
Your first machine, free. One equipment profile · bill of materials for that machine · common problems & fixes · maintenance tips.
Add more machines. Every machine in your gym gets its own profile · manuals & diagrams · a full bill of materials per machine · an instructional video library · recall + warranty alerts.
Live chat & video diagnosis · parts verified before you buy · guided DIY repair · after-hours access. From $25 a session.
Your first machine is always free. After that, keep your whole home on file — or step up to the Owner's Circle.
Nothing to pay during the beta — register your whole household. The plans below return once the beta ends.
Register every machine in your home — not just one. Your records persist, stay attached, and get refreshed once a year (we re-run the same research we did at registration).
Everything in Household Upkeep for every machine in your home, plus the growing Owner's Circle library, alert monitoring, and priority.
Prices in USD. Household Upkeep keeps every machine in your home on file, refreshed yearly; Owner's Circle covers fair-use of your personal gym (we'll be generous). Cancel anytime.
When DIY isn't enough. Book a live diagnosis with a real technician: they confirm the fault, verify the exact part before you order it, and leave a written report saved to your machine's profile. Priced by how fast you need it.
| Standard — scheduled | $25 |
| Urgent — same / next day | $50 |
| Emergency — live-now / after-hours | $100 |
| Standard — scheduled | $50 |
| Urgent — same / next day | $75 |
| Emergency — live-now / after-hours | $150 |
Book $50Urgent $75Emergency $150
Join the Owner's Circle and the same call costs less — the membership pays for itself fast.
Each session is a full 60 minutes of live video or chat — enough to diagnose and fix the fault and walk you through the rest of your machine. No hidden fees, no clock-watching, no rush. Includes the fault confirmed · the right part verified before you buy · a written report saved to your machine's profile · a follow-up check-in.
A membership isn't just profiles. It's the collective repair brain of SORT, on tap — and it compounds every week.
Step-by-step repairs and problem-solving for the machines members actually own — decks, belts, motors, controllers, electronics.
Real fixes from members, turned into walkthroughs — so the next person with the same fault already has the answer.
Independent techs upload their own instructional videos — and earn a share of the memberships their content helps drive.
The more members and techs contribute, the more the library is worth — and the harder it is to walk away from. That's the moat: a living archive no single company owns. Value shared with the people who create it.
Meet our technicians → · Enter your machine (own · problem · fix) → · What do we know? →
Tier 1 costs nothing. Drop your email and we'll send plain-English repair tips for your machine, the common problems and fixes, and first access to our live diagnosis sessions. No spam, no sales pressure — unsubscribe anytime.
Want to register a machine, report a problem, or submit a fix? Use the full form →
Free, forever. Join with just an email — no machine needed — or add a machine to unlock its profile, bill of materials, and confirmed fixes. No subscription to be a member or a contributor.
Have a problem or a fix? It goes in that same form — and you earn credit for contributing. How this works →
SORT isn't a franchise extracting margin from repair techs. It's a worker-owned co-op — the same "value shared with the people who create it" promise that runs through everything DWM does.
This concept already ran live as Virtual Fitness Repair Assistant — real customer calls received and virtual repair services performed. It worked; it just needed a team and a platform behind it. SORT is that, rebuilt worker-owned.
Tell us what it's doing. A technician — not a call center — will look at it with you.
Ask a repair questionGuidance is informational only and not a substitute for professional repair; you use the service at your own risk.